Return and Refund Policy

Return & Refund Policy – DEO VAN HOAN / exactlysolar.com

At exactlysolar.com, your satisfaction is our priority. We strive to provide high-quality products, and our return and refund policy ensures a smooth process if issues arise.

Return Policy

You may request a return within 30 days of receiving your order if the product is:

• Defective, damaged, or not as described.

• Unused, in original condition, and in its original packaging (if applicable).

• Accompanied by proof of purchase, such as your order number or receipt.

Please note: Some products may not be eligible for return, such as custom or final sale items.

How to Initiate a Return

Contact our support team at [email protected] with your order details. We will provide instructions for returning the item.

Refund Process

Once we receive and inspect the returned item:

• Approved refunds will be issued to your original payment method within 5–10 business days.

• Shipping costs, if any, are non-refundable unless the return is due to our error.

Damaged or Defective Items

If your item arrives damaged or defective, contact us within 7 days of delivery. We will arrange a replacement or full refund at no extra cost.

Contact Us

For questions or assistance regarding returns and refunds, contact:
📧 [email protected]