Cancel/ Change Order Policy

Cancel / Change Order Policy – DEO VAN HOAN / exactlysolar.com

At exactlysolar.com, we understand that plans can change. We make it easy to cancel or modify your order shortly after purchase.

Order Cancellation

You may cancel your order within 4 hours of placing it. To request a cancellation, contact our support team immediately at [email protected].

If your order has already been processed or shipped, cancellation may not be possible. In this case, you can follow our Return & Refund Policy after receiving the item.

Order Changes

You may request changes to your order (such as product selection, quantity, or shipping address) within 4 hours of purchase. Email us with your order number and requested changes at [email protected].

Once the order has entered the shipping stage, changes cannot be made.

After the 4-Hour Window

Orders cannot be canceled or modified after 4 hours from placement. You may still return items in accordance with our Return & Refund Policy.

Contact Us

For assistance with cancellations or order changes, reach out to us at:
📧 [email protected]